The job, in the employer's words
Marketing Account Manager (Email Marketing, Client Success & Campaign Operations)
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a proactive and highly organized Marketing Account Manager to manage client relationships and oversee the execution of marketing initiatives across multiple high-level accounts.
In this role, you’ll act as the primary point of contact for clients — ensuring communication stays clear, campaigns stay organized, and deliverables move forward efficiently.
You’ll work directly with leadership while coordinating:
- Email marketing campaigns
- Client communication
- Website updates
- SEO support
- Reporting & analytics
- Workflow management
This role is ideal for someone who thrives in fast-paced agency-style environments, enjoys managing relationships, and can keep multiple moving parts organized without dropping details.
What You’ll Own
Client Relationship Management
- Serve as the main point of contact for client accounts
- Manage communication through:
- Slack
- Zoom/video calls
- Lead recurring client meetings and strategy check-ins
- Maintain strong relationships with executive-level stakeholders
- Ensure clients feel informed, supported, and confident in delivery progress
Email Marketing Campaigns
- Build and manage campaigns using:
- Mailchimp
- HubSpot
- Klaviyo (nice to have)
- Write and edit:
- Email copy
- Subject lines
- Campaign messaging
- Manage:
- Audience segmentation
- Scheduling
- Campaign launches
- Monitor:
- Open rates
- Click-through rates
- Engagement metrics
- Share performance insights and recommendations with clients
Website & Content Management
- Update and manage website content using:
- WordPress
- CMS platforms
- Ensure websites remain:
- Accurate
- Updated
- Aligned with campaigns and branding
- Coordinate content and landing page updates when needed
SEO & Performance Support
- Conduct SEO audits and keyword research using:
- Ahrefs
- Semrush
- Monitor keyword rankings and website performance improvements
- Support optimization efforts for visibility and traffic growth
Reporting & Analytics
- Analyze marketing performance using:
- Google Analytics (GA4)
- Campaign reporting tools
- Translate marketing data into:
- Clear reports
- Actionable insights
- Client-friendly summaries
- Track campaign performance and account health consistently
Workflow & Project Coordination
- Coordinate tasks across:
- Leadership
- Clients
- Internal marketing teams
- Convert feedback into clear action items and priorities
- Ensure projects remain:
- Organized
- On schedule
- Moving forward efficiently
- Maintain visibility into deliverables and deadlines
AI & Productivity Tools
- Use tools like:
- ChatGPT
- Claude
- AI writing and research tools
- Improve workflow efficiency for:
- Research
- Reporting
- Campaign content
- Communication
Required Experience & Skills
Experience
- 3+ years of experience in:
- Marketing account management
- Client-facing marketing roles
- Agency account management
Core Skills
- Strong experience with:
- Mailchimp
- WordPress
- Ahrefs or Semrush
- Google Analytics (GA4)
- Strong written and verbal English communication skills
- Excellent organization and project management ability
- Comfortable managing multiple accounts and priorities simultaneously
- Experience working with executive-level or high-profile clients preferred
- Comfortable using:
- Google Workspace
- Slack
- Messaging and collaboration tools
Nice to Have
- Experience with:
- HubSpot
- Klaviyo
- Canva
- Adobe Express
- Familiarity with:
- Google Ads
- Meta Ads
- Paid media coordination
What Makes You a Great Fit
- Strong communicator and relationship-builder
- Highly organized with excellent follow-through
- Proactive and solutions-focused
- Comfortable working independently in remote environments
- Able to balance client expectations with operational execution
- Detail-oriented while managing multiple campaigns and accounts
What a Typical Day Looks Like
- Responding to client messages and coordinating priorities
- Hosting or preparing for client meetings
- Launching or optimizing email marketing campaigns
- Updating website content in WordPress
- Reviewing SEO performance and analytics data
- Preparing reports and campaign summaries
- Coordinating internal tasks to ensure deliverables stay on track
In short: You ensure marketing campaigns stay organized, clients stay informed, and execution stays aligned with deadlines and performance goals.
Key Success Metrics (KPIs)
- Client satisfaction and retention
- Timely completion of campaigns and deliverables
- Email engagement performance (open/click rates)
- Accuracy and organization across client accounts
- Quality of reporting and actionable insights
- Strong communication and responsiveness
Why This Role Stands Out
- Direct ownership of client relationships and marketing execution
- Opportunity to work closely with leadership and executive-level clients
- Exposure to:
- Email marketing
- SEO
- Analytics
- Content management
- Campaign coordination
- Remote flexibility with fast-moving marketing environments
- Opportunity to grow into senior client success or marketing leadership roles
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Enjoy managing client relationships
- Thrive in organized, fast-moving marketing environments
- Love balancing communication, campaigns, and coordination
- Want a role with ownership and growth potential
This role is a strong fit for you.
Requirements mentioned
- Strong experience with:
- Strong written and verbal English communication skills
- Excellent organization and project management ability
- Comfortable managing multiple accounts and priorities simultaneously
- Experience working with executive-level or high-profile clients preferred
- Comfortable using:
- Experience with:
- Familiarity with:
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