The job, in the employer's words
This is an exciting opportunity to support the coordination and organisation of window production across all M&S Fashion, Home & Beauty stores. Working closely with the Account Manager, Account Director, and M&S stakeholders, you will support the delivery of campaigns and day-to-day activity, managing projects of varying scale from initial creative development through to final delivery and/or installation.
This role is highly people-focused, requiring close collaboration with clients and internal ITG teams while maintaining excellent working relationships across all stakeholders. A positive and proactive approach is essential, along with the ability to thrive in a fast-paced environment. You will support the delivery of high operating standards while contributing to continuous improvement across projects and processes.
Key Responsibilities:
- Support across all projects, assisting with distribution lists and briefing processes using ITG’s technology platforms.
- Maintain the store database, managing updates and amendments through regular monthly review meetings.
- Manage approvals and resolve any file-related issues throughout all stages of a project.
- Support the development of bespoke window sample elements to achieve final approval.
- Attend regular store and supplier visits to ensure window compliance and quality control standards are maintained.
- Attend mock shop sessions, supporting with set-up, presentations, feedback, meeting notes, and follow-up actions.
- Support general day-to-day administration tasks, alongside ad hoc requests and projects.
Finance Management
- Support overall campaign and packaging cost management in line with budgets agreed by the M&S finance team for the financial year.
- Verify studio artwork estimates and actual costs.
- Verify production estimates and actual costs.
- Manage PO requisitions and invoicing processes.
Requirements
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively with a variety of teams and stakeholders.
- A proactive, positive attitude with a willingness to learn and adapt.
- A basic understanding of creative processes and marketing principles would be advantageous.
- Previous experience in a similar role or internship is desirable, but not essential.
- Ideally, you will come from a retail background.
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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Requirements mentioned
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively with a variety of teams and stakeholders.
- A proactive, positive attitude with a willingness to learn and adapt.
- A basic understanding of creative processes and marketing principles would be advantageous.
- Previous experience in a similar role or internship is desirable, but not essential.
- Ideally, you will come from a retail background.
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