The job, in the employer's words
Design world‑class luxury travel for high‑net‑worth Arabic‑speaking clients.
As a Premium Travel Lifestyle Manager, you will be the trusted travel partner for a select group of premium clients, delivering highly personalized, discreet, and seamless luxury travel experiences. Acting as the single point of contact, you will build deep relationships, anticipate needs, and curate bespoke travel solutions across global destinations.
This role is ideal for an experienced luxury travel professional who thrives on excellence, cultural nuance, and delivering exceptional service to affluent clientele.
What you will be doing
- High‑Net‑Worth Client Service - Serve as the dedicated travel partner for a portfolio of high‑net‑worth clients, delivering highly personalized, discreet service. Act as the single point of contact, building trusted, long‑term client relationships.
- Luxury Travel Design & Bookings - Design and manage bespoke luxury travel itineraries across global destinations. Handle complex requests, changes, and issues with efficiency and discretion. Maintain accurate, real‑time system updates and booking documentation.
- Arabic‑Speaking Market Focus - Deliver professional service in Arabic and English, with strong cultural awareness. Apply a strong understanding of Middle Eastern cultural norms, privacy expectations, and travel preferences.
- Global Destination Expertise - Advise on premium destinations, luxury hotels, private experiences, and halal‑friendly travel options. Proactively identify opportunities to upsell and cross‑sell additional services.
- Supplier & Commercial Management - Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners. Secure VIP benefits and exclusive access through strong supplier relationships.
- Collaboration & Quality - Collaborate with internal teams to deliver seamless end‑to‑end member experiences. Ensure all travel arrangements meet regulatory, compliance, and quality standards. Promote Ten’s wider lifestyle services by identifying opportunities for cross‑service referrals.
Requirements
What We’re Looking For
Experience
- Minimum 3+ years’ experience in luxury leisure travel, concierge, or tour operating
- Proven experience creating tailor‑made itineraries for high‑net‑worth clients
- Strong background in flight‑inclusive travel and GDS systems (Amadeus preferred)
- Experience negotiating with premium suppliers and managing complex bookings
Skills & Knowledge
- Fluent in Arabic and English (professional working proficiency required)
- Excellent knowledge of global luxury destinations and suppliers
- Strong understanding of affluent customer expectations and luxury service delivery
- Commercial awareness with a natural sales and upselling ability
- Highly organized, detail‑driven, and adaptable in a fast‑paced environment
Desirable Certifications
- Amadeus, IATA, CTA/CTC, Virtuoso, or other recognized travel industry qualifications
Guidelines for Hybrid/Home Office :
- Located in Canada
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Benefits
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
Rewards designed around you:
- A competitive salary depending on experience, including a performance-based Bonus.
- Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
- Hybrid/Remote working. You can combine working from home and working from the office. If you don’t live near our Toronto office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
About Us
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.
Requirements mentioned
- Fluent in Arabic and English (professional working proficiency required)
- Excellent knowledge of global luxury destinations and suppliers
- Strong understanding of affluent customer expectations and luxury service delivery
- Commercial awareness with a natural sales and upselling ability
- Highly organized, detail‐driven, and adaptable in a fast‐paced environment
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