The job, in the employer's words
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Threat Response Advisor, you will be tasked with serving as a trusted advisor for SentinelOne's Managed Detection & Response (MDR) customers — guiding them from onboarding through ongoing service delivery, and advising on endpoint protection, threat detection, incident response, and recovery.
What Will You Do?
Primary responsibilities include:
- Own the MDR service delivered to your assigned customers, partnering with their Customer Success Manager, sales rep, and Technical Account Manager on all issues and initiatives.
- Lead initial customer engagement: introduce the MDR service scope and SOPs, advise on Singularity Platform configuration (endpoint policies, third-party integrations), define escalation and response policies, and document environment details for the global MDR team.
- Run ongoing customer engagement: review MDR operational metrics and trends, brief customers on emerging threats and recommended actions, resolve outstanding questions, and recommend corrective actions to reduce risk.
- Support Proof of Concept (POC) engagements for prospective MDR customers, and represent MDR services at company events and conferences.
- Stay embedded with MDR operations and the threat landscape through shadow days and rotations with analysts, investigators, and engineers, and channel customer/prospect feedback into continuous service improvement.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- Experience as a security operations practitioner in SOC operations, security monitoring, incident investigation/response, malware analysis, threat hunting, or threat intelligence.
- A strong background in security operations, incident response, or threat intelligence, with a genuine passion for protecting customers from cyber attacks.
- Solid understanding of the current threat landscape, including common attacker TTPs and prominent threat actor groups.
- Outstanding written and verbal communication skills.
- Proven experience managing complex customer escalations and collaborating across internal teams to drive resolution.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
Insurance & Financial Security
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
Work Perks & Flexibility
- Home office allowance
- Mobile phone reimbursement
Wellness & Lifestyle
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Benefits mentioned
- Home office allowance
- Mobile phone reimbursement
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