The job, in the employer's words
About Dean Dorton
Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work.
Our core values guide how we work, lead, and support one another every day. They are:
- Integrity - We do the right thing, integrity guides our decisions.
- Relationships - We value people, relationships drive our impact.
- Collaboration - We win as one team, collaboration fuels our success.
- Growth - We stay curious, growth is our mindset.
About the Infrastructure & Managed Services Team
Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services.
About the Role
The Technology Services Senior Consultant is responsible for serving as the primary technology advisor and technical leader for a dedicated client environment. This role combines advanced technical expertise, strategic consulting, project leadership, and relationship management to ensure the client’s technology infrastructure aligns with organizational goals. The Senior Consultant will work closely with client leadership and end users, oversee day-to-day technology operations, mentor client IT staff, and drive technology initiatives from planning through execution. Success in this role requires strong communication, professionalism, technical leadership, and the ability to build trusted relationships across all levels of the organization.
Essential Duties & Responsibilities
Technical
Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).
- Serve as the primary technology consultant and trusted advisor for a dedicated client environment.
- Partner closely with client leadership and internal staff to manage and optimize technology environments, including servers, networks, cloud platforms, and end-user systems.
- Lead technology projects and strategic initiatives, coordinating priorities, resources, timelines, and successful execution.
- Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting expertise.
- Partner with our client to manage and optimize technology environments, including servers, networks, and end-user systems.
- Serve as a subject matter expert for troubleshooting, solution design, and issue resolution.
- Develop and implement technology strategies that enhance client performance and security.
- Collaborate with internal teams to ensure compliance with client agreements, standards, and best practices.
- Plan, recommend, and implement infrastructure improvements and system upgrades tailored to client needs.
- Provide technical direction to assigned team members, helping troubleshoot escalated issues and ensuring work meets established technical and service standards.
- Coordinate technical work across team members on assigned client engagements and projects, helping clarify responsibilities, priorities, and deadlines.
- Manage multiple concurrent projects, balancing priorities to deliver exceptional service and results.
- Stay current with evolving technologies and recommend relevant innovations to clients.
Behavioral
Definition: the behaviors associated with performing your job (interpersonal skills).
- Build strong, trusted relationships with client leadership, stakeholders, and end users through exceptional service and communication.
- Translate complex technical information into clear, client-focused recommendations.
- Demonstrate professionalism, accountability, and problem-solving in all client interactions.
- Provide day-to-day guidance, coaching, and support to assigned team members.
- Delegate and coordinate work appropriately based on team member capabilities, workload, client priorities, and development needs.
- Monitor progress on assigned work and follow up with team members to ensure deadlines and service expectations are met.
- Provide timely, constructive feedback that supports technical growth, professional development, and accountability.
- Identify performance, workload, or development concerns and communicate them appropriately to Technology Services leadership.
- Mentor junior team members and contribute to a collaborative, high-performing work environment.
- Coordinate and prioritize workload effectively to meet multiple deadlines.
- Exhibit sound judgment and composure in high-pressure situations.
- Uphold Dean Dorton’s values of integrity, teamwork, and exceptional service.
Non-Charge
Definition: the contribution you make to Dean Dorton outside of client work.
- Contribute to process improvement and innovation initiatives within the Technology Consulting practice.
- Support the development of both Dean Dorton and client IT team members through technical training, coaching, mentoring, and knowledge sharing.
- Assist Technology Services leadership with team workload planning, resource coordination, and identification of development needs.
- Provide input regarding team member performance and development based on direct observation and day-to-day working relationships.
- Support business development through client relationship building, proposals, and pre-sales collaboration.
- Participate in firm training programs, certifications, and professional development initiatives.
- Represent Dean Dorton at industry events, conferences, and networking opportunities.
- Promote a culture of continuous learning, inclusion, accountability, and technical excellence within the firm.
Requirements
Experience & Qualifications
- Bachelor’s degree in Information Technology or a related field required.
- 5+ years of experience in IT infrastructure, systems administration, technical consulting, or technology leadership roles.
- Expertise in at least four of the following core areas:
- Active Directory administration
- Virtualization platforms (VMware, Hyper-V, Nutanix)
- Windows Server operating systems
- Windows OS troubleshooting and support
- Backup and recovery solutions (e.g., Veeam Backup & Replication)
- Multi-factor Authentication and identity management
- Routing and switching (Cisco, Meraki, or equivalent)
- Endpoint security and web filtering solutions
- Microsoft 365 and Microsoft Entra ID
- Azure IaaS and cloud infrastructure management
- RMM and remote access platforms
- Strong communication, organization, and client service skills.
- Advanced certifications in two or more core technology areas preferred.
Software & Tools
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Windows Server and Active Directory
- Microsoft 365 and Microsoft Entra ID
- VMware, Hyper-V, or similar virtualization platforms
- Veeam Backup & Replication
- Cisco and Cisco Meraki platforms
- Endpoint security and web filtering tools
- Remote Monitoring and Management (RMM) platforms
Travel
This position requires travel to client locations.
Benefits
The Fun Stuff
Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:
- Flexible work schedules and environment
- Unlimited Paid Time Off (PTO)
- Paid family leave, medical leave, and maternity/paternity leave programs
- Retirement benefits, including a best-in-class employer match and automatic profit sharing.
- Telemedicine, mental health resources and wellness program reimbursement
This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances.
Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.
We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.
Requirements mentioned
- Bachelor’s degree in Information Technology or a related field required.
- 5+ years of experience in IT infrastructure, systems administration, technical consulting, or technology leadership roles.
- Expertise in at least four of the following core areas:
- Strong communication, organization, and client service skills.
- Advanced certifications in two or more core technology areas preferred.
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