Senior Operations Manager

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

As a Senior Operations Manager at Lime you are a region manager for the Bay Area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You will work cross-functionally with government relations, central ops, product, etc. to ideate on and then partner on the execution of the market strategy and optimization of the fleet for the region. You will also manage your region's P&L and you’ll manage a team of senior level warehouse staff; providing guidance and coaching to ensure everyone performs at their best.

This is an onsite position based in San Francisco that requires an onsite presence during assigned business hours.

What You’ll Do

• Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs

• Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams

• Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials

• Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize.

• Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, P&L management, request for proposal (RFP) prep and competitor monitoring

• Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment

• Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders

• Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority

• Create a positive, inclusive, and safe workplace where people genuinely want to work

About You

• Fluent verbal and written English language skills

• 5+ years of work experience in operations, consulting, engineering, or similar fields

  • Demonstrated background in driving and executing operational excellence

  • Experienced in managing a P&L

  • Ability to understand metrics and KPIs and the levers to pull to drive results

  • Strong knowledge of the location in which you support

  • Comfortability working in a warehouse setting

• 3+ years people management experience attracting, developing and motivating warehouse staff

• Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment

• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.

  • Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus

• Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally

• Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions

• Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need

• Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role

• Role Location: The person hired for this role must be within 1 hour of a Lime Warehouse.

U.S. Based Position - What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.

• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.

• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.

• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.

• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Lime considers all qualified applicants for employment, including those with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable federal, state, and local laws.

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.