The job, in the employer's words
About AlphaSense:
AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us.
About the Role:
The Financial Services Strategics team manages our largest financial services clients, including hedge funds, private equity firms, and investment banks. We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale. In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.
Who You Are:
- Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
- Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
- Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
- Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
- Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
- Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
- Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.
What You’ll Do:
- Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.
- Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption
- Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization
- Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
- Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
- Collaborate with Sales to drive successful growth outcomes
- Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.
Candidate Requirements:
- 10+ years of work experience in sales, account management, or client success
- 5+ years of direct people management experience
- 2+ year managing managers
- A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Ability to distill and explain complex issues in simple terms
- Experience operationalizing the customer journey
- An intelligent, articulate, consultative and confident client facing professional
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Outstanding oral, written and presentation skills
- Effective time management and task prioritization when under pressure
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page.
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Requirements mentioned
- Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
- Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
- Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
- Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
- Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
- Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
- Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.
- 10+ years of work experience in sales, account management, or client success
- 5+ years of direct people management experience
- 2+ year managing managers
- A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Ability to distill and explain complex issues in simple terms
- Experience operationalizing the customer journey
- An intelligent, articulate, consultative and confident client facing professional
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Outstanding oral, written and presentation skills
- Effective time management and task prioritization when under pressure
- For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
- You may also be offered a performance-based bonus, equity, and a generous benefits program.
- Base Compensation Range
- $200,000—$250,000 USD
- AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
- In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
- Recruiting Scams and Fraud
- We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page.
- If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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