Senior Community Strategy Manager - New Hampshire

Job Title: Senior Community Strategy Manager - New Hampshire

Department: Product Delivery 

About the Role: The Senior Community Strategy Manager turns community strategy expertise into approaches, systems, and enablement that make multiple customers and teams more successful. This role scales the operational and analytical foundation that allows the Director of Community Strategy to focus on cross-functional vision, by designing scalable engagement strategies, building enablement frameworks for Customer Success, Sales, and Implementation, and improving how escalation, adoption, and network-health data are captured and used across the organization.This role sits at the intersection of process design, analytics, and consultative enablement at a larger scale than the Community Strategy Manager level. You'll design frameworks and playbooks that other CSMs and cross-functional partners use to engage community partners, resolve escalations, and drive adoption across multiple customers, geographies, or campaigns, while coaching others and demonstrating the effectiveness of engagement efforts with data.

What You'll Do:

You’re a great fit for this role if:

• 5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role, including experience operating across multiple customers, geographies, or campaigns.
• Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.
• Demonstrated success designing scalable engagement strategies and building relationships across multiple stakeholder groups, including customers, community partners, government agencies, and cross-functional internal teams.
• Experience coaching, mentoring, or enabling other CSMs or cross-functional partners on community strategy, escalation management, or adoption practices.
• Experience managing complex, multi-customer or multi-market projects that require coordination across competing priorities and changing timelines.
• Strong analytical and operational skills with experience designing measurement frameworks, synthesizing data across customers or geographies, and translating findings into executive-ready recommendations.
• Experience building scalable SOPs, playbooks, or operating models, and driving operational consistency across teams.
• Experience using CRM or case management platforms (Salesforce preferred), including leading workflow or reporting improvements.
• Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based. Candidates must reside in New Hampshire to be considered. 
• This position may require 30-50% travel
• The target pay range for this role is: $85,000-$95,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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