Merchandise Coordinator

About Us:
Comfrt LLC is the fastest growing ecommerce brand built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle, we are obsessed with our customer and dedicated to building the ultimate comfort brand ecosystem. 

About the Job:
We are seeking an experienced Merchandise Coordinator to manage day-to-day purchase order entry, SKU creation, and product data maintenance while supporting reporting and process improvement. Reporting to the Merchandising Operations Manager, this role maintains clean, reliable data across systems, keeps orders current, and follows through on cross-functional deadlines.
The coordinator works closely with Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce. The ideal candidate brings at least 4 years of relevant experience, is comfortable working with large datasets, and communicates proactively. They take ownership of established workflows, resolve routine discrepancies, and escalate issues requiring decisions or approval.

Responsibilities:

Purchase Order Entry and Coordination

• Enter purchase orders in Fulfill or the designated order management system using approved buy information and confirmed vendor details.
• Meet PO entry and issuance deadlines, proactively coordinating required inputs and approvals and escalating delays to keep orders on schedule.
• Process approved PO revisions and delivery updates, maintain change records, and share updated information with relevant teams.
• Check style numbers, SKUs, size and color breakdowns, quantities, costs, vendor codes, and delivery dates against approved source documents; flag missing or conflicting information before entry.
• Coordinate with Product, Sourcing, and Production to obtain required inputs and approvals; follow established PO handoff and distribution procedures.
• Keep open order trackers current, follow up on outstanding information, and escalate delays or discrepancies to the manager.
• Support reconciliation of ordered, shipped, and received quantities with Supply Chain and Operations; document discrepancies for resolution.

SKU Creation and Integrity

• Create and maintain SKUs for approved styles, colors, and sizes following established naming conventions and setup procedures.
• Maintain product attributes and SKU mappings across product records, purchase orders, and operational systems; check for duplicates, missing fields, and inconsistencies.
• Work with Operations to verify SKU information supports accurate inventory tracking, receiving, and fulfillment.
• Partner with eCommerce to verify SKUs transfer accurately to the website and map to the correct product variants.
• Maintain traceability across SKU records, POs, inventory, and website listings; flag mapping issues and support corrections with manager guidance.

Cross Functional Communication and Follow Up

• Maintain clear, timely communication with cross-functional partners about PO status, SKU setup, missing inputs, and upcoming deadlines.
• Track outstanding requests, follow up proactively, and communicate blockers early with the information needed to resolve them.
• Document decisions and approved changes so teams work from current information; escalate questions requiring approval to the appropriate owner.

Reporting and Process Support

• Maintain PO, SKU readiness, and product data trackers, reports, and dashboards that support merchandising, product development, and operational decisions.
• Compile, validate, and review order, inventory, and sales data to highlight trends, exceptions, and discrepancies; support inventory planning, product performance reviews, and operational KPIs under the manager’s direction.
• Identify recurring data quality issues and partner with the manager and cross-functional teams to improve workflows and prevent errors.
• Document data workflows, reporting logic, and system procedures; help streamline or automate recurring reporting where practical.
• Support system updates and ERP or PLM implementation activities through data cleanup, record validation, testing, and training as directed.
• Participate in regular coaching and training to strengthen system knowledge, communication, and independent execution.

Qualifications:

• 4+ years of relevant experience in merchandising operations, product operations, purchasing, supply chain coordination, or operational data management.
• Hands-on experience with PO entry and ongoing management, SKU creation, and product master data integrity.
• Strong Excel proficiency, including pivot tables, lookup functions, data validation, and reconciliation of large datasets.
• Strong analytical and problem-solving skills, with experience identifying data discrepancies and maintaining accurate operational reporting.
• Strong organizational skills and ability to manage multiple tasks and deadlines while maintaining accuracy.
• Clear written and verbal communication, proactive follow-up, and a collaborative approach to working across teams.
• Ability to follow approval processes, recognize discrepancies, and escalate issues promptly.
• Receptiveness to feedback, willingness to learn new systems, and consistent follow-through on assigned work.
• Bachelor’s degree in Business, Merchandising, Supply Chain, or a related field, or equivalent relevant experience.
• A creative problem solver. You enjoy improving products and processes.
• Fast but disciplined. You know how to move quickly while maintaining high standards.
• Accountable. You take ownership of your work and follow through.
• Collaborative. You work well cross-functionally and communicate clearly with internal teams and vendors.
• Comfortable in a high-growth environment. You thrive where expectations are high and priorities move quickly.

Nice to Have:

• Apparel, home goods, retail, or e-commerce experience.
• Familiarity with Fulfill, NetSuite, PLM, or other product, inventory, or purchase order management systems.
• Experience with SQL, Power BI, Tableau, or similar reporting tools; familiarity with workflow automation.
• Hands-on experience with SKU mapping and reconciliation across ERP, PLM, inventory, and eCommerce systems.
• Strong interest in matching and validating SKU records, investigating discrepancies, and ensuring accurate, complete, and consistent information across systems.
• Understanding of style, color, and size structures and how product data connects to inventory and website listings.
• Basic knowledge of forecasting, inventory management, or S&OP processes.
• Experience working in a remote or hybrid environment, with the professional judgment and accountability to work independently while staying highly collaborative and communicative.

Why Join Comfrt?

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! 
• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.