Legal Operations Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are looking for a detail-driven Legal Billing Specialist to join our growing Legal Operations Team. In this role, you will own the day-to-day of outside counsel and vendor billing across our matter management and eBilling platforms—reviewing invoices, enforcing our Outside Counsel Guidelines and negotiated fee arrangements, and keeping our legal spend accurate, compliant, and on time. The ideal candidate is tech-savvy, numbers-oriented, and thrives under recurring billing deadlines, bringing a collaborative and transparent approach to partnering with attorneys, law firms, and Finance. This is a billing-focused role that also supports the broader Legal Operations function.

Responsibilities:

• Prepare, review, and process outside counsel and vendor invoices; audit prebills and invoices, and flag rate errors, block-billing, math discrepancies, and billing-guideline violations before approval.
• Manage the day-to-day operation of the eBilling and matter management platform (Onit), including invoice intake, LEDES processing, rejections and appeals, accruals, and international / AP invoice processing.
• Enforce compliance with Lyft’s Outside Counsel Guidelines (OCG) and negotiated fee and alternative fee arrangements (AFAs); process write-offs, write-downs, and adjustments with clear documentation and audit trail.
• Manage timekeeper and billing-rate submissions and approvals; maintain accurate rate cards, matter budgets, and phase/task coding across the portfolio.
• Serve as the primary point of contact for billing inquiries and disputes; resolve discrepancies promptly by partnering with attorneys, law firms, and support staff.
• Partner closely with the Legal Operations eBilling Lead and with Finance / Accounts Payable on accruals, month- and quarter-end close, reconciliation, and payment status.
• Onboard outside counsel and vendors to our billing program, including engagement letters, budgets, and billing-guideline acknowledgment.
• Develop and iterate on spend metrics, dashboards, and benchmarking through data analytics to measure efficiency, surface trends, and identify cost-savings opportunities.
• Codify billing workflows into playbooks and intake templates; support platform efficiencies, configuration, testing, and report validation.
• Support broader Legal Operations initiatives and process improvements as needed.

Experience:

• A bachelor’s degree or higher preferred; coursework or a background in accounting, finance, or business administration is a plus.
• At least 2+ years of legal billing or eBilling experience in an in-house legal department, law firm, or both.
• Hands-on experience with an eBilling / matter management platform—Onit, Legal Tracker, Brightflag —and familiarity with LEDES invoice formats.
• Working knowledge of outside counsel billing guidelines, alternative fee arrangements, rate structures, and accruals.
• Strong Excel and analytical skills, with an eye for accuracy in high-volume, deadline-driven billing cycles.
• Understanding of financial management principles and process-improvement experience.
• Excellent communication and collaboration skills, with the ability to build relationships across the business and with external law firms at all levels.
• A proactive, entrepreneurial approach—recognizing needs, anticipating issues, and following through with a strong sense of ownership.
• Comfortable with new challenges and frequent change, with the ability to manage several priorities simultaneously.
• Experience with tools such as Ironclad, Evisort, Tonkean, and Google Suite is a plus.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $59,040-$73,800, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.