IT Support Specialist

DomainTools is looking for a motivated IT Support Specialist to join our Information Technology team. We are a company with a vision of a safe, secure, and open Internet for everyone, and we are looking for a candidate who wants to contribute to that vision.

This position is part of a small team of highly motivated individuals who all wear multiple hats. This role will assist the Senior IT Engineer as the primary point of contact for DomainTools corporate IT. You will focus heavily on our employees’ support needs with the technology that runs our business. This includes laptop management, SaaS application support, end user troubleshooting, audio/video system support, and inventory management.

As part of the Chief Information Security Officer’s (CISO) team, you will be able to learn how Security and IT benefit from being closely aligned, and contribute to the implementation of the CISO’s vision for a world class Information Security and IT Program. There will be opportunities to gain security skills and participate in incident response.

Core Job Responsibilities:

• Provide end user support for technology related issues, tracking support tickets in Jira. 
• Provision employee laptops using manual and automated processes and mobile device management software.
• Manage the full account lifecycle process from creation to decommissioning; group management; assignment of applications.
• Provide user support and training on core business tools (Email, Chat, Wiki, etc.).
• Manage inventory, ordering, and shipping of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure.
• Educate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.
• Other duties as assigned.

Opportunities for Development:

• Log review - IDS/IPS, SIEM, EDR
• Phishing investigations and prevention
• Incident triage and response
• Update security runbooks

Requirements

• Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop, including audio/video system support
• Clear desire to help people enhance their job functions through the use of technology
• Excellent written and verbal communication skills
• Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences
• Willingness to dive into problems whether familiar or not
• Commitment to continuous improvement for the team
• At least 2 years experience working in end user IT support

Preferred Qualifications:

• Familiarity with Jira and Confluence
• Familiarity with device management tools such as Automox and/or Jamf
• Familiarity with Google Workspace administration
• Familiarity with Identity and Access Management (SAML, OATH, OIDC); Access control

Compensation: $65,000–$75,000 base salary, plus a 10% annual performance bonus.

Benefits

DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time. 

DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits. 

DomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.