The job, in the employer's words
About Foundation Health
Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.
We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.
ABOUT THE ROLE
As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers.
This role is for someone who thrives in the controlled chaos of an early-stage company — someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.
WHAT YOU'LL DO
Implementation Execution & Delivery
Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome
Execute against established implementation methodology and playbooks, contributing improvements as you learn what works
Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through
Coordinate internal resources and external partners to ensure smooth, on-time delivery
Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution
Customer Relationship Management
Serve as the primary point of contact for your customers throughout the implementation lifecycle
Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers
Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence
Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery
Cross-Functional Collaboration
Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation
Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap
Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team
WHAT WE'RE LOOKING FOR
Required:
3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology
Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment
Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
Strong health system domain expertise
Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution
Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently
Comfortable operating in ambiguity with a proactive, ownership-oriented mindset
Proven track record managing multiple concurrent implementations against tight deadlines
Preferred:
Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) — especially those who have transitioned into healthcare technology
Epic certifications, implementation and/or integration experience
Familiarity with Atlassian products — Jira, Confluence, Loom
Knowledge of Agile software development processes and fundamentals
Project Management certification (PMP, PgMP, PMI-ACP, or equivalent)
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