Clinical Field Scheduling & Logistics Specialist

This role is remote, though we're prioritizing candidates based in New Jersey.

The Clover Home Care team is responsible for ensuring patients have access to the right care at the right time, in the right setting. We are a group of caring and passionate professionals dedicated to improving the lives of our most vulnerable members by providing in-home primary care, annual wellness visits, supportive care services, behavioral health and community services coordination. 

The Clinical Field Scheduling & Logistics Specialist supports the daily scheduling and logistics of our growing field-based clinical workforce. This role manages provider availability, assignments, routes, and real-time schedule changes to ensure patients receive timely care and field teams operate efficiently.

As a Clinical Field Scheduling & Logistics Specialist, you will:

• Manage clinician schedules, profiles, availability, and service areas in CareLink.
• Coordinate scheduling and logistics across New Jersey.
• Optimize clinician routes based on geography, availability, and operational priorities.
• Identify and resolve scheduling errors, overbooking, unused capacity, and coverage gaps.
• Manage last-minute schedule changes caused by callouts, urgent requests, and field needs.
• Coordinate daily assignments for Nurse Practitioners and Medical Assistants.
• Support the PTO approval and schedule-update process in partnership with clinical managers.
• Respond to real-time scheduling questions and resolve scheduling-related concerns.
• Train new clinical team members and operational partners on CareLink workflows.
• Use approved AI and automation tools to streamline repetitive workflows, improve accuracy, and reduce manual work.
• Document processes and maintain cross-training to ensure consistent operational coverage.

You should get in touch if:

• You have experience in scheduling, workforce coordination, field logistics, or healthcare operations.
• You currently live in New Jersey, previously lived there, or can demonstrate extensive knowledge of New Jersey geography, travel patterns, and regional differences.
• You have experience using AI or automation tools to improve business workflows.
• You are highly organized and can manage competing priorities in a fast-paced environment.
• You have strong attention to detail and can quickly identify and resolve operational issues.
• You communicate effectively with clinical, administrative, and leadership teams.
• You are comfortable learning new systems and working in an evolving environment.
• Experience with CareLink, healthcare scheduling, Google Workspace, or Excel is preferred.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.