The job, in the employer's words
ABOUT THE ROLE
Enavate is a US-based IT company and a Microsoft Gold Partner, known for delivering tailored business solutions that help SMB organizations transform their operations. As we continue to expand our client engagements, we are looking for an experienced CE and Power Platform Functional Consultant to join us in the United States.
In this role, you will work closely with our delivery teams and clients to design, implement, and optimize Dynamics 365 Customer Engagement solutions, particularly within Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys, alongside the Microsoft Power Platform and Copilot Agents.
You will act as a trusted advisor to clients, helping translate business needs into effective solutions while ensuring successful implementation and adoption.
Report to: CE & PP Practice Leader
POD: Delivery
Location: This role is available in multiple locations. Depending on your location, different work environments are supported: In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S.
Travel: up to 10%
Type: Full Time
Your Impact and Key Responsibilities:
Client Advisory & Solution Design
- Work closely with client stakeholders to understand business needs and translate them into effective Dynamics 365 solutions.
- Provide guidance on best practices for Dynamics 365 CE and Power Platform.
- Support solution design and ensure alignment with client business objectives.
Implementation & Delivery
- Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys.
- Design and implement Power Platform solutions, including Power Apps and Power Automate, to automate and streamline business processes.
- Design and support integrations between Dynamics 365 and other enterprise systems.
- Participate in requirements gathering, configuration, testing, deployment, and post-go-live support.
- Troubleshoot and resolve functional or technical issues related to Dynamics 365 and Power Platform solutions.
Collaboration & Practice Support
- Collaborate with solution architects, developers, and project managers to deliver successful client outcomes.
- Contribute to solution documentation and knowledge sharing within the delivery team.
- Support pre-sales activities when needed, such as solution discussions, demonstrations, or providing input into proposals.
What It Takes to Be Successful:
Professional Experience
- Strong experience implementing Microsoft Dynamics 365 Sales and Field Service.
- Hands-on experience with Dynamics 365 Customer Insights - Journeys and Customer Service.
- Experience building solutions with Power Apps and Power Automate.
- Experience implementing Power Pages and/or Copilot Agents is a plus.
- Strong understanding of CRM processes, automation, and customer engagement solutions.
- Experience with data migration, integrations, and system configuration within the Dynamics ecosystem.
- Ability to work independently in a client-facing consulting role.
- Strong problem-solving and analytical skills.
Communication & Collaboration
- Excellent communication and stakeholder engagement skills.
- Ability to work effectively with distributed teams and international colleagues.
- Comfortable interacting directly with business stakeholders and technical teams.
Certifications & Education
- Microsoft certifications related to Dynamics 365 or Power Platform are highly desirable.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Nice to Have
- Experience with Dynamics 365 Customer Service.
- Experience with Power BI or Dynamics 365 Business Central.
- Experience with Copilot or AI capabilities within the Microsoft ecosystem.
- Experience with D365 on-premise to online migrations.
- Previous involvement in pre-sales or solutioning activities.
- Active U.S. security clearance (or ability to obtain one) is a strong plus.
ABOUT ENAVATE
Transforming Businesses and the Lives They Touch
At Enavate, we are more than just a Microsoft Gold Partner—we’re a trusted partner in Enterprise Resource Planning (ERP) consulting, Cloud services, and managed services. We help businesses embrace the future by guiding them through ERP implementations, migrations to the cloud, and integrations that streamline their operations, allowing them to thrive in an ever-evolving business landscape.
Our work isn’t just about technology—it’s about transforming the way businesses operate, empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes.
To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager.
Our Culture
Whether you’re joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you’ll have the opportunity to make a real impact.
At Enavate, we’re driven by our core values, and our people are at the heart of everything we do:
- Team Members: We take care of our own.
- Innovation: We explore, evolve, and seek excellence at every level.
- Results: We are achievers who set high goals and reach them.
- Integrity: We are trustworthy. Our word is our bond.
We believe that a diverse and inclusive team leads to better innovation and outcomes. We actively support diversity and inclusion through a variety of initiatives, creating a workplace where everyone is respected and valued.
To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide.
What We Offer
At Enavate, we’re committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here’s a glimpse of the benefits and perks you’ll enjoy as part of our team:
- Health and Wellness
We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally. - Flexible Work Arrangements
We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs. - Professional Development
Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career. - Generous Time Off
Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best. - Team Member Recognition
We appreciate and celebrate the hard work and achievements of our team. Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.
For more details about the benefits available in your region, check out the following links:
Work Structure & Collaboration
At Enavate, we embrace flexibility in how we work, but we also believe that collaboration is key to our success. Our office locations in Tampa, FL, Fargo, ND, and Kyiv, Ukraine are central to our culture and provide a hub for team interaction and innovation.
All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture.
Our Hiring Process
At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes:
- Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit.
- Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics.
- Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values.
- Debrief – Our team will come together to discuss your fit for the role and next steps.
- Offer – If all goes well, we’ll extend an offer and welcome you to the team!
We aim to provide you with a clear understanding of your fit with Enavate, and we want to ensure you feel confident in your decision to join us.
Enavate is an Equal Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team.
Join Us in Our Mission!
At Enavate, we believe in transforming businesses and the lives they touch – because to us, it’s personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we’re reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions.
Are you ready to transform your career and help us shape the future? Enavate is the place for you.
Benefits mentioned
- At Enavate, we’re committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here’s a glimpse of the benefits and perks you’ll enjoy as part of our team:
- Health and Wellness We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally.
- Flexible Work Arrangements We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs.
- Professional Development Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career.
- Generous Time Off Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best.
- Team Member Recognition We appreciate and celebrate the hard work and achievements of our team. Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.
- USA Benefits Guide
- Europe Benefits Guide
- Canada Benefits Guide
Requirements mentioned
- Experience with Dynamics 365 Customer Service.
- Experience with Power BI or Dynamics 365 Business Central.
- Experience with Copilot or AI capabilities within the Microsoft ecosystem.
- Experience with D365 on-premise to online migrations.
- Previous involvement in pre-sales or solutioning activities.
- Active U.S. security clearance (or ability to obtain one) is a strong plus.
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