Business Development Representative

Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale. Our platform gives businesses the visibility, communication, and control they need to manage every step of the service journey, from job acceptance through completion.

As part of Manos Software, a Valsoft operating group, Dispatch combines the focus and agility of a specialized software company with the long-term support of a global vertical SaaS organization. We’re investing in our product, our customers, and our team with a focus on sustainable growth.

THE ROLE

We are searching for a results-driven and motivated candidate to join our sales team as a Business Development Representative (BDR). If you’re looking for a place to learn quickly and grow your career, you’ve found the right place. We offer the opportunity to gain professional business experience and work for a company that offers its employees a fun, but professional team environment.

WHAT YOU’LL DO:

• Contact key decision-makers on targeted accounts across North America to inform them about Dispatch and to generate interest in our products.
• Identify, research and nurture an executable pipeline for our Sales Organization.
• Conduct market research in collaboration with enterprise sales representatives.
• Target top accounts by prospecting through multiple channels such as calling, emailing, social.
• Continuously learn our applications/value proposition/differentiation to enhance conversations.

WITHIN ONE MONTH, YOU’LL:

• Attend New Hire Training
• Get your bearings and begin to build a strong foundation, upon which to grow
• Build relationships with internal business partners including Marketing and Sales
• Receive administrative training on how to leverage internal tools including Salesforce etc.
• Shadow others and learn Dispatch best practices
• Begin to cold call and understand how to leverage your knowledge to overcome objections

WITHIN THREE MONTHS, YOU’LL:

• Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
• Work with Account Executives, Managers, and peers to gain continued learning on product, talk track, and lead flow
• Continue your education around Dispatch’s competitive advantage while continuing to strengthen your business acumen
• Become an expert on internal tools and processes

WITHIN SIX MONTHS, YOU’LL:

• Begin to consistently hit quota and activity metrics
• Work with Account Executives to shadow Dispatch’s demos
• Assist in the development of best practices for lead generation

WITHIN TWELVE MONTHS, YOU’LL:

• Be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact in Lead Generation
• Work with sales and marketing to help create new campaigns to drive pipeline
• Participate in and lead certain on-boarding and continuing education programs
• Report, track, and share productivity measurements with your team
• Have a complete understanding of the Dispatch product suite
• Identify further personal education opportunities to increase your business and instructional acumen

LOCATION:

Dispatch fully accommodates remote work, as long as you have a permanent residence within the many states we are registered in. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! As long as you are crushing your goals and helping us drive the business forward, you do you. We also have an office in Boston that is open and available for you to use.

Requirements

WHAT WE SEEK:

• Bachelor’s degree preferred
• 1+ years previous Business Development experience preferred
• Business to business (B2B) Sales
• Inside Sales/Outside Sales
• Previous cold calling experience preferred
• Results driven & competitive nature
• Excellent written and verbal communication skills with internal/external clients
• Outstanding time management skills
• Ability to learn and understand new products and technology

SALARY:

The base salary for this role is $55K annually. In addition to base salary, this position is eligible for commission and benefits, and is not included in the provided pay range. Actual pay is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience.

Benefits

WE HAVE:

• An amazing team focused on innovating and improving every day
• Room for growth and an emphasis on talent development including a professional development reimbursement program
• A fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths
• A generous medical, dental, and vision package with 90% covered by us!
• Paid parental leave
• 401k with company match
• Company sponsored Life Insurance coverage, short term disability, long term disability
• Additional perks including a wellness and adventure fund, as well as monthly personal uber credits
• Flexible Paid Time Off (PTO), 9 company Holidays, and a flexible work schedule

OUR VALUES:

At Dispatch, our core values guide how we work, collaborate, and grow together. They are at the heart of our fast-paced, collaborative culture, and we’re excited to find team members who embody them every day:

• Own It & Elevate – We take initiative, follow through, and hold ourselves accountable- not just for doing the work, but for doing it exceptionally. By striving for more, we raise the bar for ourselves and those around us.
• Customer Focused, Always – Decisions and actions start with our customers in mind. We build trust by delivering consistent quality service and value through exceptional products.
• Be the Expert, Share the Knowledge – We know our stuff and empower others by sharing what we know. Curiosity and mentorship drive our growth.
• Make it Happen, Move Mountains – We tackle challenges with grit, creativity, and a sense of fun. Obstacles don’t stop us—they energize us to innovate.

STILL WITH US?

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Dispatch is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

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