The job, in the employer's words
Customer Communications & Dispatch Support Representative - Albany, NY
A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.
We have an immediate opening for an OVERNIGHT Customer Communications & Dispatch Support Representative located at our Albany office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.
Qualifications:
- A “customer first” attitude
- 3+ years Customer Service Experience
- Excellent communications skills & time management
- Ability to multi-task & work independently
- Problem-solving skills
- Computer skills including Microsoft Word and Excel
- Call Center and experience in electronic customer communications a plus
Responsibilities include but not limited to:
Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Dispatch support for Service Technicians and Fuel Drivers
- Administrative tasks as assigned
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Maintain knowledge of our products & services so that you can successfully assist customers.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Miscellaneous tasks to support the company daily operations
- Holiday coverage (rotation shared by all representatives)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- OVERNIGHT 9:30pm to 7:30am (Wednesday - Saturday) 10 hour shift 4 day work week
Supplemental pay types:
- Bonus pay
Work Location:
- Albany, NY - In Person position
- THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL
Experience and License Requirements
· Customer Service Experience 3 years minimum
· Microsoft Word and Excel
Benefits
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Benefits mentioned
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Requirements mentioned
- A “customer first” attitude
- 3+ years Customer Service Experience
- Excellent communications skills & time management
- Ability to multi-task & work independently
- Problem-solving skills
- Computer skills including Microsoft Word and Excel
- Call Center and experience in electronic customer communications a plus
- · Customer Service Experience 3 years minimum
- · Microsoft Word and Excel
No Mondays shows this listing as the employer published it. Check the details on the employer's site before you apply.