Italian CS Department - Remote

First point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service.  Assist viewers through phone, chat and emails regarding different queries. Provide account and application support to viewers namely with regards to software functionality. Provide technical support, troubleshoot of system configurations, and network settings. Provide accurate and real-time responses to the viewer’s inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Engaging with prospective and existing customers to understand their needs

• Promoting products or services and guiding customers toward the right solution

• Keeping accurate records of leads, opportunities and follow-ups

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in Italian, good English

• Persuasive, confident communication style

• Resilience and a target-driven mindset

• Good negotiation skills

• Previous sales experience is a plus, but not mandatory

• Comfortable working with performance-based incentives

• High school diploma or equivalent

• Clean criminal record

• B2+ English level

• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)

Benefits

Full Remote

Working Schedule

• 40 hours per week.
• 8-hour shifts plus a 1-hour lunch break.
• Rotational shifts, Monday to Friday.
• Monday to Sunday – 7am to 9 pm  (365 days per year)
• Days Off: 2 Days Rotational

Make it your Next Job Without Boundaries! 🌍

Get to know more about Atlean World 👇

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World

Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support: Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

🚀 After you apply, you will receive more detailed information about the opportunities available.

📄 Please remember: your CV must be sent in English.

🌍 To join this journey, you should be a resident of a country within the European Union.

💌 Ready for your next adventure? Apply now with Atlean World and let's make it happen together!