Customer Support Representative

Controlant’s mission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste through a completely new category of automated Cold Chain as a Service® solutions. Using our IoT, cloud-enabled platform analytics, API connectivity, and cost-reducing operational services, customers are achieving an annualized ROI and millions in savings, reducing material losses, and enhancing the reliability of their operations. Controlant is empowering Fortune 500s, global enterprises, and their supply chain logistics stakeholders to achieve greater efficiency by automating supply chains and business processes and optimizing communication through technology. 

Responsibilities include, but are not limited to:

• Basic troubleshooting concerning problems with log-in, interface, devices, connectivity, reports
• Ticket handling (assigning, reassigning, follow up, prioritization, documentation, all according to KPIs)
• Assisting customers with administrative actions in the interface (per request): being able to perform actions and guide customers
• Escalating and forwarding the issues according to existing procedures to 2nd level of support or other teams
• Ticketing boards management
• Ensuring quality standards are being adhered to and issues are being addressed and solved quickly
• Following communication procedures, guidelines, and policies

Requirements

• Customer Service Experience
• Technical and analytical mindset, attention to detail
• Previous Atlassian software or other CRM system working experience (preferred but not essential)
• Fluent written and spoken English
• Located in Wroclaw or nearby
• Good Time management
• Reliable Team player
• Willingness to learn

What we offer 

• Competitive salary in line with market standards
• Icelandic working environment is based on mutual trust, respect, and feedback culture 
• Beautiful, new workspace in the heart of Wroclaw 
• Private health care via LuxMed 
• Vacation bonus – extra money for your holidays 
• MyBenefit platform for MultiSport card
• Lunch card
• Emphasize work-life balance: flexible work schedule/ hybrid and remote work possibilities

At Controlant, we embrace diversity and are proud of our inclusive environment. Our team is made up of individuals from a wide variety of backgrounds and lifestyles. We welcome applications from people of all walks of life and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, or any other differences. If you have a disability and need accommodation during the interview process, we’re happy to provide support.

INFORMACJA DLA KANDYDATÓW O PROCEDURZE ZGŁOSZEŃ WEWNĘTRZNYCH  

W związku z rozpoczętym procesem rekrutacji informujemy, że w Controlant Poland Spółka z ograniczoną odpowiedzialnością z siedzibą we Wrocławiu (50-082), przy ulicy ks. Piotra Skargi 1, KRS: 0000927230, obowiązuje „Regulamin zgłoszeń wewnętrznych spółki Controlant Poland sp. z o.o.” z dnia 1 sierpnia 2025 r. Na jego podstawie możesz dokonać zgłoszenia ewentualnego naruszenia prawa polegającego na działaniu lub zaniechaniu niezgodnym z prawem lub mającym na celu obejście prawa, dotyczącego obszarów wskazanych w art. 3. ust. 1 Ustawy o ochronie sygnalistów z 2024 r. Zgłoszeń można dokonywać drogą mailową, na adres e-mail: sygnalisci@controlant.com. Zgłoszenia będą przyjmowane przez Whistleblower Contact. Spółka dopuszcza także możliwość dokonywania zgłoszeń anonimowych. Sygnalista w ciągu 7 dni od dokonania zgłoszenia otrzyma drogą mailową potwierdzenie jego przyjęcia. Wgląd do Regulaminu zgłoszeń wewnętrznych możesz uzyskać na stronie: https://www.controlant.com/corporate-governance. http://www.controlant.com/