The job, in the employer's words
About the role:
- Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.
What you’ll do?
- Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
- Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
- AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
- Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
- Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
- Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.
Experience you'll need:
- 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2/3 support coordination, or business operations in a global setting.
- Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
- Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
- Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand, and execute independently in a fast-paced environment.
- Technical Mastery: Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace).
- Modern AI & Technical Mastery: Practical, hands-on experience using generative AI tools and enterprise search platforms (e.g., Claude, Gemini, Glean) to optimize workflows, synthesize information, and accelerate problem-solving. Advanced proficiency with Salesforce, Coupa, and Google Workspace.
- Schedule Requirement: Ability to work full United States business hours (CST alignment) to support core global stakeholders.
- Education & Communication: Bachelor’s degree in Business, Finance, or a related field; exceptional written and verbal English communication skills.
- Preferred Qualifications
- 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors.
- Global experience managing cross-border channel operations and navigating international channel dynamics.
- Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks.
Working Hours: 5:30 PM to 2:30 AM IST
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.
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