Market Performance Manager

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Market Performance Manager role…

The Market Performance Team Manager leads a high-performing team of Market Performance Team Leads and Specialists who optimise distribution and revenue strategy for our hotel customers. This role is accountable for building and scaling a centre of excellence in market performance — ensuring hotels maximise bookings and profitable revenue through the intelligent use of SiteMinder’s platform, channel mix, and pricing strategies.

Combining strategic leadership, deep commercial acumen and strong people management, the Market Performance Team Manager oversees pipeline and performance across all optimisation initiatives, drives capability development in revenue and distribution management, and partners closely with cross-functional stakeholders to deliver measurable uplift in customer value, retention and revenue outcomes.

What you’ll do…

• Strategic Leadership: Develop and implement comprehensive market management strategies that maximise product value and drive customer ROI, with a strong focus on revenue and distribution optimisation.

• Team Development & Leadership: Lead, mentor, and develop Market Performance Team Leads and Specialists. Provide coaching, training and feedback to build deep revenue and distribution optimisation capability across the team.

• Pipeline Management: Own and manage the optimisation and revenue pipeline (initiatives, cases and opportunities), including forecasting, prioritisation and resourcing. Monitor pipeline health, conversion and velocity, and drive continuous improvements in team productivity.

• Performance Reporting: Build and maintain clear performance reporting on optimisation pipeline, revenue impact and team productivity, providing visibility to internal stakeholders and, where appropriate, to customers.

• Distribution Optimisation: Design and oversee strategies that optimise distribution mix (OTAs, direct, GDS and other channels) to drive profitable bookings for hotels. Ensure the team can diagnose channel performance issues and execute corrective actions.

• Cross-Functional Collaboration: Partner with Product, Engineering, Marketing and Sales to ensure market performance and optimisation needs inform product development and go-to-market strategies.

• Optimisation Program Design: Create and implement scalable optimisation programs that systematically improve customer outcomes and revenue performance across different tiers and segments.

• Performance Management: Consistently meet or exceed team KPIs. Monitor pipeline, revenue and productivity metrics, and coach Team Leads and Specialists to improve conversion, quality and impact.

• Stakeholder Management: Build strong relationships with key stakeholders across the business. Represent the market performance function in executive forums and champion customer and revenue outcomes.

• Continuous Improvement: Identify opportunities to enhance optimisation processes, tools and methodologies. Drive innovation in market performance and revenue optimisation delivery to maintain competitive advantage.

What you have…

• Extensive experience in market management at an OTA, customer success, upgrade sales, account management, BPO or similar customer-facing roles, with good experience in a leadership position managing teams (Team Operations).

• Experience leading and developing managers (particularly Team Leads) and frontline specialists, including training and coaching on revenue and distribution optimisation best practices.

• Available to flex schedule across global hours

• Proven track record of designing and implementing successful market performance and/or optimisation programs that drive measurable revenue and customer outcomes.

• Strong analytical skills with experience using data to inform strategic decision-making, manage a pipeline and demonstrate ROI (e.g. RevPAR, ADR, occupancy, channel mix, conversion, productivity).

• Solid grounding in hotel revenue management concepts, including demand forecasting, pricing, inventory and channel management, and competitive set analysis.

• Preferable experience optimising distribution strategy and channel mix (OTAs, direct, GDS and other channels) to improve profitability and share.

• Excellent communication, presentation and interpersonal skills with the ability to influence at all levels of an organisation. Fluent English required; additional languages (Spanish, German, French, Italian, Thai, Vietnamese, Bahasa, Portuguese or Mandarin) are a plus.

• Strategic mindset with the ability to translate business objectives into actionable market performance and revenue optimisation plans.

• Experience in the hotel industry or travel technology sector is highly desirable; background in Market Performance Management from an OTA is highly beneficial.

• Advanced negotiation skills with the ability to train teams in contract negotiation and value-based selling.

• Proficient in Salesforce and G-Suite with ability to analyse data across Salesforce reporting, Tableau (as a reader) and Google Sheets.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.