The job, in the employer's words
Cybertill is Europe's leading cloud-based retail management platform, trusted by over 700 retail, charity, and visitor attraction organisations across more than 7,500 locations worldwide. Since pioneering cloud EPoS in 2001, we've been giving retailers a real-time, single view of stock, sales, and customers across every channel — in-store, online, and everywhere in between.
We're growing, and we're looking for a Business Development Manager with the credibility, commercial instinct, and drive to win new business at the highest level.
The Role
This is a genuine new-business role for an experienced, high-performing sales professional. As Business Development Manager, you'll own new customer acquisition across your UK territory — identifying, engaging, and converting qualified opportunities into signed, revenue-generating partnerships.
You'll manage the full sales cycle: qualifying opportunities, running compelling product demonstrations on-site and remote, building tailored proposals, negotiating commercial terms, and closing deals across our SaaS platform, EPoS hardware, card payment services, and professional services.
You'll be backed by a strong marketing and lead generation engine, an established CRM, and an experienced office team — but this is a role for someone who can also build their own pipeline through proactive prospecting and industry networking. Beyond new business, you'll manage a focused portfolio of key accounts, giving you a genuine, ongoing stake in customer success and a rich source of case studies and market insight.
Key Responsibilities
New Business Development
• Drive new logo sales within an agreed UK territory, delivering against clear revenue targets
• Build your own pipeline through industry events, networking, and proactive outreach
• Develop a genuine, consultative understanding of each prospect's requirements by engaging multiple stakeholders
• Deliver compelling, tailored software demonstrations, on-site and online, that speak directly to each audience
• Prepare accurate, polished proposals and pricing; negotiate confidently to protect and maximise margin
• Hand signed deals off cleanly to the project management team for a smooth implementation
Pipeline & CRM Management
• Keep a well-structured, up-to-date pipeline in the company CRM — opportunities, contacts, meeting notes, and next actions should always reflect reality
• Provide regular, accurate sales forecasts and insightful pipeline reports to the Head of Sales & Marketing
• Feed market intelligence back into the business: what prospects are asking for, and what competitors are doing
Account Management
• Act as the primary point of contact for a focused portfolio of existing accounts
• Run regular account review meetings to ensure ongoing satisfaction and identify upsell opportunities
• Earn commission on account sales as well as new business
Planning & Strategy
• Contribute to annual new-business planning and revenue budgeting
• Represent Cybertill's brand and values professionally at all times, in writing and in person
Key Skills, Knowledge and Abilities
Essential
• A strong track record in B2B field sales, with clear evidence of independent prospecting and consistently hitting or exceeding target
• Experience selling technology solutions — SaaS, EPoS, or payments experience is a strong advantage
• A confident, credible communicator who is equally effective on the phone, in the boardroom, or presenting to a room of stakeholders
• A genuine self-starter who thrives on autonomy — target-driven, resilient, and comfortable owning the numbers
• A natural relationship builder — you listen well, read the room, and earn genuine trust with prospects and clients
• Strong commercial and numerical acumen; able to build and present pricing clearly and hold your ground on margin
• Organised and disciplined about CRM hygiene — you know a clean pipeline is a productive one
Desirable
• Experience or knowledge of the charity retail, general retail, or visitor attraction sectors
• Familiarity with retail technology, EPoS systems, or payment solutions
• Formal sales qualification (e.g. SPIN, Challenger, or similar)'
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