The job, in the employer's words
At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.
Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!
However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.
If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.
Requirements
- Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
- Technical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
- Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
- Nice-to-have: Postman usage to debug errors and assist in problem-solving.
- Precision: High level of accuracy and strong attention to detail.
- Growth Mindset: Proactive approach to continuous learning and professional development.
- Communication: Excellent interpersonal and communication skills (both internal and client-facing).
- Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
- Language: English proficiency (minimum B2) for effective collaboration with global teams.
Key Tasks
- Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting.
- Customer Success: Ensuring high satisfaction levels by guiding users through our product’s features and services.
- Reporting: Full ownership of technical documentation and reporting processes.
- Problem Solving: Diagnosing and resolving user-reported issues efficiently.
- Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs.
- Content Creation: Developing and updating the global Knowledge Base and technical blog.
- Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events.
Benefits
- own product - we decide how we want to develop
- joining an organization in a phase of rapid growth
- a lot of independence
- long-term cooperation
- Caju - Flexible benefit card
Work model
- Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.
Benefits mentioned
- own product - we decide how we want to develop
- joining an organization in a phase of rapid growth
- a lot of independence
- long-term cooperation
- Caju - Flexible benefit card
Requirements mentioned
- Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.
- Technical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.
- Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
- Nice-to-have: Postman usage to debug errors and assist in problem-solving.
- Precision: High level of accuracy and strong attention to detail.
- Growth Mindset: Proactive approach to continuous learning and professional development.
- Communication: Excellent interpersonal and communication skills (both internal and client-facing).
- Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
- Language: English proficiency (minimum B2) for effective collaboration with global teams.
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