Manager - Monitoring & Observability

Remote Brazil

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty Reliability Curiosity Collaboration Passion

Job Responsibilities:

• Team Leadership & Strategic Delivery

• • Lead, mentor, and grow a team of Expert/Senior Observability Engineers and SREs.
  • Define and execute the enterprise observability roadmap, transitioning the organization to modern platforms (IBM Instana, Grafana, OpenTelemetry).
  • Manage vendor relationships, software licensing, cloud consumption costs, and department budgets.

• Agile, Scrum & Project Management (PMP)
  • Act as the delivery leader for all observability engineering initiatives using Agile/Scrum frameworks.
  • Oversee backlog grooming, sprint planning, and resource capacity for the engineering team.
  • Apply PMP best practices to manage large-scale, complex projects, such as FOAK platform onboarding, tool migrations, and multi-cloud telemetry integrations.

• ITIL & Operational Excellence
  • Champion ITIL v4 practices across the team, ensuring strict adherence to Change, Incident, and Problem Management protocols.
  • Serve as the Senior Escalation Manager during Major Incidents (P1/P2), coordinating multi-disciplinary war rooms and driving post-incident Root Cause Analysis (RCA).
  • Drive continuous improvement by automating operational toil and integrating observability tools with ITSM platforms (ServiceNow).

• SRE Governance & Technical Oversight
  • Govern enterprise Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
  • Provide technical oversight on architecture designs for Kubernetes observability, telemetry pipelines, and Infrastructure-as-Code (Ansible/Terraform).
  • Ensure all observability platforms adhere to enterprise security, RBAC, and compliance standards.

• Stakeholder & Transition Management
  • Partner with Application, Cloud, Security, and DevOps leaders to ensure observability is embedded into the CI/CD pipeline (Shift-Left).
  • Oversee comprehensive Knowledge Transfer (KT) and transition programs, ensuring 24x7 operational readiness for newly onboarded technologies.

Required Skills & Frameworks

• Management & Process: Agile/Scrum, PMP/Project Management methodologies, ITIL v4, ITSM (ServiceNow), OKR tracking, Budget/Vendor Management.
• Observability & APM Context: Deep conceptual understanding of IBM Instana, Grafana, Prometheus, OpenTelemetry, Telegraf, and InfluxDB.
• Cloud & Infrastructure Context: Kubernetes, Docker, Multi-Cloud (AWS/Azure/GCP), Linux, and legacy monitoring (Netcool, SolarWinds).
• Automation Context: Familiarity with DevOps principles, CI/CD pipelines, GitOps, and IaC (Ansible/Terraform).

Qualifications & Experience

• 12+ years of total IT experience, with at least 3-5 years directly managing Site Reliability Engineering (SRE), Observability, or Cloud Infrastructure teams.
• Proven track record of managing enterprise-wide IT transformation projects and complex vendor transitions.
• Deep experience operating within heavily regulated, 24x7 enterprise environments using structured service delivery models.
• Required/Highly Preferred Certifications:
  • ITIL 4 Foundation / Managing Professional
  • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
  • Project Management Professional (PMP) or equivalent Agile/Project management

 Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do

great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home.

Some of our benefits include:

· CLT hiring - 40 hours weekly workload

· Work remotely

· Health Insurance - SulAmérica Prestige (available for legal dependents)

· Dental Insurance - SulAmérica (available for legal dependents)

· Life Insurance - Prudential (24x salary)

· Private Pension - Metlife (up to 6% of company match)

· Meal Voucher and Internet allowance - Flash (R$1.000,00 per month)

· Employee Assistance Program

· Wellness program

In addition to benefit package and base salary, other compensation program, depending on eligibility, include and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.